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ASIM Basic Train-the-Trainer™
Active Shooter Incident Management

Build Your Own Active Shooter Incident Management Trainers in 1 Day

If an outside training provider has to fly in every time you need active shooter training, readiness stalls. ASIM Basic Train‑the‑Trainer is an 8‑hour in‑person course that builds your internal ASIM trainers so you can train on your schedule, to one standard ASIM playbook across law, fire, and EMS.

Schedule a Brief Call
15–20 minutes · No obligation
ASIM Basic Train-the-Trainer™ Brochure
ASIM Basic Train-the-Trainer™ Brochure

Program overview, trainer candidate profile, and course logistics in a shareable format.

View / Download
Built on the ASIM Checklist, the NTOA-endorsed national standard for active shooter incident management
In-Person Classroom + Practicals
1 Day 8 Hours
Up to 20 Trainer Candidates
Cross-Discipline Law, Fire, EMS
Why ASIM Basic T3

One ASIM Standard, Taught by Your Own Trainers

Most agencies have a patchwork of active shooter training that changes every time a new outside training provider shows up. ASIM Basic Train-the-Trainer builds a single internal ASIM trainer team so every shift, station, and mutual aid partner learns the same checklist‑based incident management model. Your leaders get a common playbook and clear, defensible training records.

Unify How You Teach ASIM

Use one vetted ASIM Basic curriculum and checklist so every officer, firefighter, and medic learns the same incident management process.

Train on Your Schedule

Stop waiting on outside calendars. With in‑house trainers, you can run ASIM Basic for new hires, promotions, and refreshers whenever your schedule and staffing allow.

Prove Who Is Trained

Centralized tests and training records show exactly who has completed ASIM Basic and when — for leadership, unions, grants, and after‑action reviews.

When an active shooter incident happens, it is too late to wonder who has actually been trained.
The Course

Build Your Internal ASIM Trainer Team in One 8‑Hour Day

ASIM Basic Train-the-Trainer is a single 8‑hour in‑person course for up to 20 trainer candidates drawn from law enforcement, fire, and EMS. Over the day, your candidates experience ASIM Basic as students, then step into the trainer role to teach modules, run practical exercises, and use the system that tracks who is trained and to what standard.

AM

Morning: Experience and Learn ASIM Basic

Trainer candidates take part in the ASIM Basic course, walking through the checklist, case examples, and guided practicals from the student perspective.

PM

Afternoon: Teach, Run Practicals, and Set Up Tracking

Candidates practice teaching key blocks, running Counterstrike™ practicals, giving feedback, and using the LMS to enroll students, score tests, and document training.

The Experience

What Happens in the Room

ASIM Basic Train-the-Trainer gives your people hands‑on confidence to both run ASIM Basic and answer hard questions from the line. Candidates leave having run scenarios, briefed mixed‑discipline groups, and seen exactly how the checklist performs under pressure.

ASIM Basic Train-the-Trainer participants working through a tabletop map exercise.

Mixed‑Discipline Training Room

Law enforcement, fire, and EMS trainer candidates work together so your ASIM trainer team reflects the way you actually respond.

Hands‑on Counterstrike™ Exercises

Candidates use the Counterstrike™ Professional Training System to walk through active shooter and hostile event scenarios from first call to last transport.

Trainer Reps with Coaching

Each candidate gets reps presenting course content, facilitating practicals, and debriefing exercises — with coaching from NCIER instructors.

No‑Fault, No‑Embarrassment Environment

We use a no‑fault coaching style that supports both seasoned instructors and first‑time trainers, keeping the focus on learning the ASIM model and how to teach it.

After the Course

What Your Trainers Keep

You keep the full ASIM Basic curriculum and tools so you can deliver internal ASIM Basic training as often as needed — with no per‑delivery training fee from NCIER for non‑commercial use.

Cross-discipline trainer candidates working through an ASIM Basic scenario exercise.
ASIM Basic Curriculum
Instructor guide, lesson plans, and student materials for delivering ASIM Basic internally
ASIM Checklists
Standardized Active Shooter Incident Management checklists for use in class and in the field
Slides and Scenario Scripts
Presentation deck and practical exercise scripts to make running ASIM Basic straightforward
Tests and LMS Access
Pre/post tests plus access to the ASIM learning management system for enrollment, scoring, and records
Counterstrike™ Professional Training System
Used in class and available for separate agency purchase; call the office for options
Hosting

Who Should Host This Course

Bring your future ASIM trainers into one room and leave with a unified team.

  • You rely on outside training providers today and want to control your own ASIM training calendar
  • You need every shift and station to learn the same active shooter incident management playbook
  • You must show clear records of who has completed ASIM Basic for leadership, unions, and grants
  • You want to onboard new hires and promotions into ASIM quickly without waiting months for a class
Schedule a Brief Call Compare Courses

Ideal hosts include

  • City, county, and state law enforcement agencies
  • Fire and EMS departments and authorities
  • Regional training centers and academies
  • City, County, and State emergency management offices

Hosts provide the training space, basic AV, and up to 20 trainer candidates from law enforcement, fire, and EMS. NCIER provides the ASIM Basic curriculum, instructor team, and all course materials.

Interested in ASIM Basic Train-the-Trainer?

Train your own trainers and build a repeatable way to run the work when it counts. Fill this out and we'll schedule a brief call to go over everything you need to evaluate this for your team.

Secure No obligation Expect a response within 1 business day

Prefer to talk now? Call (407) 490-1300.

Readiness Pathway

Where This Fits

ASIM Basic Train-the-Trainer is the step that turns ASIM from a one‑time class into a sustained standard across your agency.

1
ASIM QuickStart™
Baseline · Free, On-Demand
Start Free Course
2
ASIM Basic Train-the-Trainer™
Build Your Instructor Team
3
ASIM Readiness
Implementation & Proof
Learn More
Common Questions

Frequently Asked Questions

What is the difference between ASIM Basic and ASIM Basic Train-the-Trainer?
ASIM Basic is the 4-hour course delivered by your trainers. ASIM Basic Train-the-Trainer is an 8-hour course for up to 20 trainer candidates that prepares your own people to deliver ASIM Basic internally using the approved curriculum, tools, and LMS.
Who should we select as ASIM Basic trainer candidates?
Choose officers, firefighters, and medics who already teach, coach, or lead training in your agency, plus a few emerging leaders. They should be comfortable in front of a room and have credibility with the line.
Will this conflict with our existing active shooter SOPs or plans?
ASIM is an all-hazards incident management model designed to complement and strengthen your existing policies. During the course, we connect the ASIM checklist to how you already operate instead of replacing your plans.
Is this appropriate for all personnel?
Yes. ASIM Basic focuses on incident management roles and checklists, not tactical team tactics. It is appropriate for all personnel who will be managing and supporting incidents.
How long do trainers stay certified? Are there ongoing fees?
Trainer candidates receive a 3-year certificate when they become certified ASIM Basic Trainers. We recommend periodic refreshers to keep skills sharp. There is no automatic annual renewal fee from NCIER for internal, non-commercial ASIM Basic deliveries.
What do our trainers keep after the course?
Your trainers leave with the ASIM Basic curriculum, checklists, slides, tests, and LMS access so you can run ASIM Basic on your own schedule. There is no per-delivery training fee from NCIER for internal, non-commercial use.
How many people can attend an ASIM Basic Train-the-Trainer delivery?
Each delivery accommodates up to 20 trainer candidates. Many hosts choose a mix of law enforcement, fire, and EMS so their ASIM trainer team reflects their real-world response partners.
What does the host need to provide?
You provide a suitable classroom, basic AV, and up to 20 trainer candidates. NCIER brings the ASIM Basic curriculum, instructor team, and course materials needed for the day.
How is this typically funded or procured?
Most agencies fund ASIM Basic Train-the-Trainer through existing training budgets or homeland security and public safety grants. Other funding mechanisms, call the office for more information.

Schedule a Brief Call to See If ASIM Basic Train-the-Trainer Fits Your Training Plan

15–20 minutes, no obligation. We’ll help you figure out if hosting ASIM Basic Train-the-Trainer makes sense for your agency.

Schedule a Brief Call
Course Reviews*

4.6

(13,410 Reviews)

4.3
Dispatcher
Civilian, New Jersey State Police (NJ) Jul 1, 2025
ASIM Basic
Self assessment of skill
Before
After
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

Understanding the coordination of many teams and how they operate to contain the situation.

Which part(s) of the course was LEAST valuable to you? Please explain why.

N/a.

Please provide any other comments or suggestions you have for improving this course.

N/a.

What other training is most important to you now that you have completed this course?

Student did not leave a written comment.

4.7
Dispatcher
Civilian, New Jersey State Police (NJ) Jul 1, 2025
ASIM Basic
Self assessment of skill
Before
After
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

Listening to the practical scenarios as they were occurring.

Which part(s) of the course was LEAST valuable to you? Please explain why.

Not being able to fully observe all areas of the scenario due to the size of the class.

Please provide any other comments or suggestions you have for improving this course.

Less people per class would work better.

What other training is most important to you now that you have completed this course?

Simunitions training with a focus on an active sooter.

4.7
Dispatcher
Civilian, New Jersey State Police (NJ) Jul 1, 2025
ASIM Basic
Self assessment of skill
Before
After
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

The practical helped test my knowledge of the course and really helped me to make quick decisions.

Which part(s) of the course was LEAST valuable to you? Please explain why.

It was a lot of information to take in at first and could get confusing at times.

Please provide any other comments or suggestions you have for improving this course.

Student did not leave a written comment.

What other training is most important to you now that you have completed this course?

Student did not leave a written comment.

4.8
Dispatcher
Civilian, New Jersey State Police (NJ) Jul 1, 2025
ASIM Basic
Self assessment of skill
Before
After
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

The set up the instructors created was very efficient. I am now knowledgeable in every aspect of this training.

Which part(s) of the course was LEAST valuable to you? Please explain why.

N/A.

Please provide any other comments or suggestions you have for improving this course.

N/A.

What other training is most important to you now that you have completed this course?

Other training that is most important to me now that I have completed this course is learning how to be more efficient in working as a team to reach the objective quickly and efficiently.

4.9
Dispatcher
Civilian, New Jersey State Police (NJ) Jul 1, 2025
ASIM Basic
Self assessment of skill
Before
After
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

Student did not leave a written comment.

Which part(s) of the course was LEAST valuable to you? Please explain why.

Student did not leave a written comment.

Please provide any other comments or suggestions you have for improving this course.

Student did not leave a written comment.

What other training is most important to you now that you have completed this course?

Student did not leave a written comment.

5.0
Dispatcher
Civilian, New Jersey State Police (NJ) Jul 1, 2025
ASIM Basic
Self assessment of skill
Before
After
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

Student did not leave a written comment.

Which part(s) of the course was LEAST valuable to you? Please explain why.

Student did not leave a written comment.

Please provide any other comments or suggestions you have for improving this course.

Student did not leave a written comment.

What other training is most important to you now that you have completed this course?

Student did not leave a written comment.

5.0
Law Enforcement
Civilian, New Jersey State Police (NJ) Jul 1, 2025
ASIM Basic
Self assessment of skill
Before
After
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

The triage was very informative. It showed how you can get all other units working together.

Which part(s) of the course was LEAST valuable to you? Please explain why.

With the size of the class we had a lot of people in the scenario it was confusing or something.

Please provide any other comments or suggestions you have for improving this course.

N/A.

What other training is most important to you now that you have completed this course?

Practicing clearing rooms as well as rendering aid.

4.7
Dispatcher
Civilian, New Jersey State Police (NJ) Jul 1, 2025
ASIM Basic
Self assessment of skill
Before
After
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

The visual display of how the active shooter incident management is performed. Helped me understand the responsibilities of the first on scene.

Which part(s) of the course was LEAST valuable to you? Please explain why.

N/A.

Please provide any other comments or suggestions you have for improving this course.

N/A.

What other training is most important to you now that you have completed this course?

Training that includes ability to maintain a scene of an active shooter.

5.0
Dispatcher
Civilian, New Jersey State Police (NJ) Jul 1, 2025
ASIM Basic
Self assessment of skill
Before
After
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

The hands-on scenario portion of the block.

Which part(s) of the course was LEAST valuable to you? Please explain why.

The slide show as important but to understand this course I feel that I needed the visual.

Please provide any other comments or suggestions you have for improving this course.

How to respond to this threat being an off-duty officer during this scenario.

What other training is most important to you now that you have completed this course?

Being an off duty officer what are the correct procedures to do.

4.7
Dispatcher
Civilian, New Jersey State Police (NJ) Jul 1, 2025
ASIM Basic
Self assessment of skill
Before
After
  1. The course content supported the learning objectives.
  2. The course materials and learning aids effectively conveyed the course content.
  3. The time allocated to accomplish the course objectives was appropriate. (If too long or too short, please explain in other comments or suggestions write-in.)
  4. The course contained useful activities to practice and reinforce the learning objectives.
  5. The instructors were prepared for the class.
  6. The instructors demonstrated thorough knowledge of the course content.
  7. The instructors were able to answer questions clearly and understandably.
  8. The instructors conducted the training in a skilled and competent manner.
  9. The instructors encouraged student participation.
  10. The instructors fostered a positive and stimulating learning environment.
  11. The instructors used instructional time effectively.
  12. The instructors covered all the course learning objectives.
  13. The course provided the knowledge and skills I need to accomplish the job for which I am receiving this training.
  14. Based on the training received, I am fully capable of applying the skills I learned from this course.
  15. The practical exercises enhanced learning of course content. (Respond only if course included practical exercises.)
  16. The course content was appropriate for someone within my professional field.
  17. The course content was appropriate for someone with my level of experience.
  18. Overall, the course content met my needs and expectations.
  19. Overall, the instructors' performance met my needs and expectations.
  20. Overall, the course increased my knowledge, skills and abilities.
  21. I would recommend this course to my peers.

Which part(s) of the course was MOST valuable to you. Please explain why.

The most useful part was learning how to respond calls.

Which part(s) of the course was LEAST valuable to you? Please explain why.

Student did not leave a written comment.

Please provide any other comments or suggestions you have for improving this course.

Student did not leave a written comment.

What other training is most important to you now that you have completed this course?

Student did not leave a written comment.

*Evaluations are collected from verified course participants and published without editing. Ratings and comments reflect each participant’s individual experience.


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